This exprenience has been extremely dissapointing and we will never do business at Rooms To Go again. Pretty good furniture with lots to offer. I had told me in advanced, I would be upset but I wouldn't be mad enough to write a post about it.
I went to speak to the manager about this, but he had gone to lunch and the rep that was in also said it was required and then she read the document and stopped mid sentence, when she realized it wasn't. Jerome bought 8 identical dining chaire unesco. Upon confirming my address, they send a second note saying that because I moved, they will not evaluate or even consider repairing my couch. Last but not least she walked me to this beautiful chocolate & vanilla counter height triangle table. I was in the market for a convertible crib. She spoke to the driver on the phone again at 12:57pm as she prepared to run out to help open the gate with her fob.
They have to reschedule the furniture again, I was so frustrated and call "rooms to go" again. Now, if I take a steak knife and poke a hole in my leather will replace that out if you will!!! We decided to give rooms to go another shot because we have unexpected guest showing up in a week and we needed our guest bedroom furnished, we also needed those extra things like rugs and wall decor. Jerome bought 8 identical dining chairs. So I we showed Rodrigo the couch we liked and then he said okay and brought us over to the computer so we can check to see what we were eligible for... ** check to see what we're eligible for **** we knew at this point that you have to run your credit to do so. They confirmed our order on Jan 23, 2021. As 8:30 pm rolled around, I grew concerned that our delivery may not arrive. I payed for them to take my old mattress away.
It cannot be removed because of the center legs on the new adjustable bed. And the chair is very comfortable and it's great for this lady's occasional backaches. I went online and bought a counter height dining table w/ 4 chairs, and at check out it asked if I wanted to add 2 additional chairs. Jerome bought 8 identical dining chairs. The total shipping weight of all 8 chairs with their cushions is - Brainly.com. She then said oh he didn't give you a pamphlet... well he very obviously didn't. Mathematics, published 19. The reason I putting this in today is because not only I had 3 young boys who didn't call before they stop to deliver the deliver my dresser today all damage and its very upsetting after waiting so long they cant get my order straight.
With a name like this I almost expect to be able to phone in my order, walk in, pick up my room to go and go home to enjoy... maybe there is a drive through window? And I asked what other optional things are on the contract my mother mentioned the liability waiver and he procced to say that it was required. Warranty is cr*p Stacy. Jerome bought 8 identical dining chairs and table. That lady came out and asked if she could help. The tech said he couldn't get internet to connect went to his van and then flew down the driveway almost hitting the golf cart.
Way to go Rooms To Go! She had been sleeping in a convertible crib. ) Due to the dishonesty of the sales personal and poor customer service I do not recommend this business. We got so much help from her. I would have most likely cancel and went somewhere else but I would have been still open to do business you guys another time. On another note, the salesman and delivery guys were very professional. It totally wasters my time!! When I finally asked him "How cheap is this piece? First of all, this is my husband's chair and he does not use products in his hair. Our delivery was on time, and the guys were quick.
I would definitely recommend him and RTG and will go back when we are ready to purchase a bedroom and dining room set. He got agitated and rude about me asking about the taxes and wanting to remove the benefits plus! CANCELLING $11K order due to Poor Customer Service. Any item repaired or replaced under these Limited Warranties will be covered by the Limited Warranties for the remainder of the original warranty period only. She said she would speak to the delivery manager about my issue. Problem is they are delivering children's furniture after 8:15 pm. It's been hard trying to find the type of couches I want. Well they are delivering in January, but, I now have a FOUR HOUR window to wait for said delivery. They followed by tracking across a rain soaked yard instead of walking down the driveway, bringing mud into my house. They delivered the part to correct it and didnt even bring the right piece so now another 5 days waiting. Good place to shop for furniture. The sales people are fine.
I found the mattress selection to be rather minimal, but I was awestruck with the overall store. Walked the whole store all by myself and guess what? He returned my call the next day explaining that he had spoken to the store manager, & asked that I return to the store in order to redo paperwork for the swap. It states on the receipt that we can cancel within 48 hours? Therefore, it could not be delivered until next week, once it was back in stock. Some of the sales they have aren't actually sales when actual price was $699 and now it's $698. 150% do not recommend this company to anyone. His customer service is absolutely incredible. The furniture is fast, looks pretty, but could be killing you with what you're smelling.
This is my 2nd time buying furniture from Rooms To Go, (living room set) we came in a Saturday and looked around. Matthew also told me that he had spoken to the manager, John Evans and asked that I call back the following day after 9am if there were any problems with the delivery. We saw one we may be interested in and a man named Rodrigo helped us. People, please save your money. As you can see from the photos, the new upholstery is much updated, and looks and feels great. The manager even saw us walking around as he stood in the back by the office door and didn't even speak with us. In turn, we had to rely on our apartment complex to let them in. They will put you through a lot of suffering just to have something nice in your home. No one offered any compensation nor a way to rectify the situation. The first delivery date I literally waited the whole day and they never showed up until the last 10 minutes of the delivery time frame. I must say that I wasn't looking forward to buying new furniture but the ole three way sectional starting Anyways I went into Rooms To Go and met Mark or Mike and he made feel comfortable so I came back the next day anf brought some new living room livery was on time and without any issues.. My delivery date was 3 months later. Evans also said that I had his word that our replacement cabinet would be delivered this time.
The overall experience we had was wonderful and we plan to purchase more again. Damaged, seats have cuts and table makes loud sound like it's about to wobble off! They were polite and this is a reflection of how the sofa was handled when placed on the truck in Tampa!!! Went in to take a look around. The sales person David was not so courteous by text. On June 1st, 2019, I came to this location to purchase new furniture for my 7 year old daughter's bed room. We were told the bed, nightstand, and mattresses (buy one get one free) were in stock and would be delivered in a couple of weeks.
I had no chance to check and make sure the lamp actually worked.
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