She then just kept interrupting me and then I asked for a manager because at this point I was very upset and started to yell and she said that basically they wouldn't do anything for me and kept interrupting me again when I would start to talk so then she proceeded to say well I'm not gonna allow you to yell at me and I will get my manager to call you back. WORST EXPERIENCE EVER. Was a little nervous about buying my mattress set. Shar pei dove 2-piece sectional with chaise chaise snow. We looked around for a couch and recliner and then stumbled upon American Freight.
The couch is fantastic! We've had everything for about a week, and it's all very nice, sturdy, and comfortable. The only thing that is covered is if you accidentally fall on it and it breaks or something similar to that. Quality leaved a little to be desired, but was pretty happy, so I came back to purchase a mattress for a day bed I was building. After explaining that I needed to change the bed from a king to a queen. Sharpei dove 2-piece sectional with chaise dieu du theil. I would also suggest better training for your employees so that they can provide better customer service. As I read closer into what they ACTUALLY cover, its almost nothing. Two weeks came and gone no call no products. DO NOT PURCHASE ANYTHING FROM AMERICAN FREIGHT!!! Three days later the said they found it and scheduled another delivery. Found out it's a 3rd party service, no problem. I had to pay an additional delivery fee. The taste of low price stays in your mouth way longer after sale.
I highly recommend going elsewhere for your furniture. The customer service. Dont expect a fancy showroom. I normally do not write reviews but this place pissed me off. They weren't sure if they could get both delivered together, but they under promised and over delivered. We have been looking for recliners for awhile now. I wasn't looking for a fancy store front, just wanted decent furniture at decent prices that could be delivered to me next day as they advertise. Shar pei dove 2-piece sectional with chaise and sleeper. Even though I paid the man exactly for that reason; to move my furniture upstairs. They like bait and switched us. After a month of back and forth to even open a claim one was opened. I ordered a table on September 21st.
Just give me the best deal you can first) Also they don't take your old mattress away if you have it delivered. Don't be the next victim. I went further and paid off my 90 day loan through the credit company that they gave us & still at this time have not been filled with the furniture that they promised me. The quality of furniture is comparable to boxed items you can buy from amazon minus the hassle. Anazing Customer service!!! This store has a great selection to choose from with excellent prices! The arms on the daybed did not allow the mattress to sit evenly in the frame, so we returned it. They offered to get the bed on my car (to which I told them that wouldn't be possible, I have a Miata... ) but they held the set until the next day when we got a $20. What the hell is up with that shit? I want a reclining sectional that works and the arm is not falling off of!! So really, the most expensive mattress with taxes and fees was about $2000, which wasn't much different than Big Lots or Sams Club or other options. 00 and have been making payments for almost 6 months.
And yesterday i called because the delivery men wouldn't set up my furniture. Brought my first and last dining set from them. My over all experience was good with Mike at American Freight. Just go buy new stuff from a better company with honest good people and honest financing. They kept my $80 and took the sofa back and left.
Finally at 7:45 the manager gets to us and we pack up and get out and crank the heat in the Uhaul because, oh i forgot to mention, the front doors to the store were wide open THE ENTIRE HOUR AND 45 MINS WE WERE THERE. Well swap it out we still are missing pieces there faliure to communicate is the most aggravating thing that I've ever experienced it's almost like a circus act! We leave the store and are called on the way home from the salesman telling us that instead of next day delivery, it would have to be delayed an extra day due to having to ship in from another warehouse; that was fine and we rescheduled. Purchased a living room set. They offer a wide range of upholstery products including stationary upholstery, leather and motion living rooms and recliners. My the web site said the item was in stock. Ugh, I was so disgusted with them. Salesman said I would pay the driver $80 cash. However, Jason was absolutely fabulous to work with. He said he didn't have the bed in stock and will go pick up the item from a different store. If I do not get answers today I am going to the BBB. We received very quick delivery, like the same day! The old "bait and switch" routine.
So to start this place is a DUMP. So I order my furniture 3 days ago and it was scheduled to be delivered Friday, January 5, 2017. Affordable and Decent quality for the price. This is one of the closeout places. An Unrivaled Fabric Selection for You to Hand Pick. For BOTH exchanges, such follow-up never occurred. I had to bring back the bed frame to them. If Jason is our salesman everytime, we will continue to buy furniture from American Freight.
The staff has been nothing but friendly, helpful and accommodating. Again, reasonably priced furniture. Now we are back again to get a sectional for another 't beat their prices. You don't know how much that meant to me! 00, tax included, but because we're giving you a great price, you can't bring it back.
When you walk in they come to your help immediately!!